Web User Survey Results
Our survey was a great success. In all, we had 295 responses in the one month period of September, 2002. We reviewed the survey results, and removed 26 surveys that were incomplete, obvious test entries, or entries by Montana State Library employees. Our sincere thanks to all who participated.
Question #1. What sector(s) do you represent? Multiple answers were allowed.
This chart shows what percent of the total respondents (n=269) who indicated each of the major use sectors in the survey. Please note that because multiple choices were allowed, the totals do not equal 100%.
This chart shows the allocation of the 203 respondents who indicated a public sector choice.
This chart shows the allocation of the 169 respondents who indicated a private sector choice.
This chart shows the major allocations of the 59 Montana State Government respondents. In total they represented 12 different agencies.
Question #2. What are your primary uses of NRIS information? Multiple answers were allowed.
This chart shows what percent of the total respondents (n=269) who indicated each of the primary uses of NRIS information in the survey. Please note that because multiple choices were allowed, the totals do not equal 100%.
Click here to see input provided for 'Other' uses.
Question #3. How often do you visit the NRIS web site?
This chart shows how often the 269 respondents indicated use of the NRIS web site.
Question #4. How often do you use NRIS or NRIS supported online applications (TopoFinder, etc.)?
Seventy-one percent of the respondents indicated some use of online applications. This chart shows the distribution of those 269 respondents to the question of use frequency of NRIS online applications.
Question #5. What web services do you use the most? Multiple answers were allowed.
Fifty-seven percent of the respondents indicated use of the GIS data pages, while 51% of the respondents indicated use of TopoFinder. This chart shows what percent of the total respondents (n=269) indicated as web services they use the most.
Click here to see input provided for 'Other' web services indicated.
Question #6. What current web services (if any) do you have difficulties using?
Click here to see input provided for this question.
Question #7. Please rate the value of NRIS services to your agency business or personal needs.
Nearly 50% of respondents rated NRIS services as essential to their business or personal needs. Eighty percent of the total respondents rated NRIS services as 'essential' or 'valuable'. Only 1% rated the services as not useful.
Question #8. Which of the following statements best describes your use of NRIS services?
Sixty-eight percent of respondents selected web services as their primary use of NRIS services. Since this was a survey targeted at web users, this result is not terribly surprising. The result does, however, support the commitment we have to continuing to invest a substantial portion of our resources in the improvement and expansion of our abundant web services. It is clear that this is one of the most cost effective and efficient mechanisms by which to serve our patrons.
Question #9. Please describe additional datasets not currently available at NRIS that would be of use to you.
Click here to see input provided for this question.
Question #10. Please describe additional information services not currently available at NRIS that would be of use to you.
Click here to see input provided for this question.
Question #11. Please provide any other comments or suggestions about NRIS web services.
Click here to see input provided for this question.